Each Aurlona artwork is an original, hand-painted oil painting on canvas. Subtle variations are an inherent part of the hand-painted process, making every piece unique.
While all artists work from the same reference, minor differences in brushwork, color blending, and interpretation may occur due to the nature of handcrafted artwork.
We are committed to ensuring your artwork meets your expectations. If needed, our artists will make reasonable adjustments based on your feedback before final dispatch.
If the artwork you receive does not match the final version confirmed prior to shipment, you are eligible for a full refund.

At Aurlona, we create artworks designed to meet your expectations and deliver lasting aesthetic value. If you are not satisfied, you may request a return within 30 days of delivery.
Return Conditions：Returned artworks must be in original condition—undamaged, unused, odor-free—and in original packaging. Refunds are processed after inspection.
Return Shipping Costs：For non-defective returns, customers are responsible for return shipping and any applicable customs or re-import duties.
Custom & Commissioned Artwork：Custom works are non-returnable and non-refundable unless damaged or significantly different from agreed specifications.

To ensure a smooth creation and delivery experience, our policy is as follows:

Before Shipping (Standard Orders):
If your order has been paid for but has not yet entered the shipping stage, you may contact us via email at any time to modify or cancel your order.

Custom Artwork ("100% Satisfaction Guarantee"):
For custom oil paintings, we provide a dedicated pre-shipment approval process. You will receive high-resolution photos and videos of your artwork before dispatch, and unlimited revisions are available until you are 100% satisfied.

After Shipping:
Once the artwork has been handed over to our logistics partners, the order can no longer be intercepted or canceled. In this case, please follow our return process after receiving your package.

Thank you for your understanding, and we wish you a wonderful experience with Aurlona.

If your artwork is damaged during transit (an extremely rare occurrence), we sincerely apologize and will provide a free replacement once the issue is confirmed.

Please email your order number along with clear photos of the damaged artwork and packaging to art@aurlona.com so we can assist you promptly.

These photos are essential for filing a claim. We will submit the claim to the carrier on your behalf. Without proper photo evidence, the claim process may not be completed, which may also affect the eligibility for a refund or replacement.

Each custom artwork is created exclusively for the client and cannot be resold. Therefore, a separate cancellation policy applies.

Before Shipping:
If the order is canceled before the artwork has been shipped, a $100 materials and production fee will be deducted to cover the artist’s creation and preparation costs.

After Shipping:
Once the artwork has entered the shipping process or been handed over to the logistics carrier, cancelalations, returns, or refunds are no longer accepted, as custom works cannot be resold.

Damaged in Transit:
If a custom artwork is damaged during shipping, it will be handled under our standard damage policy, and a full refund or replacement will be arranged.

Once your refund is approved, the payment will be issued to your original payment method within 10 business days.
The exact time for the funds to appear in your account may vary depending on your bank or card issuer, and may take additional days to be fully processed.