FAQS

Yes. All paintings are 100% handmade by our artists. There is no printing involved in the process. Our artists only use highest-grade oil and acrylic paints.

"Choosing the right artwork starts with selecting where it will hang. Measure your wall space first to determine the ideal size. As a general rule, larger pieces create a stronger visual impact, while smaller artworks work best when grouped together as a gallery wall. For balanced placement, hang artwork at eye level and consider how the space is typically used—whether you usually view it while sitting or standing."

"Each artwork is individually hand-painted by our artists, so every piece is unique and will closely match the online image in style and composition. Hand-painted details and textures make each painting slightly unique and often even more striking in person. We will send photos of the finished piece for your approval before shipping."

"Yes. We offer a custom painting service where our artists create original artworks based on your ideas, preferences, or reference images. We work closely with you throughout the process and can make adjustments if needed. Once the painting is completed, we will send photos or videos for your final approval before shipping. This service is fully guided by our art team to ensure the final piece matches your vision."

"It depends on the artwork format. We provide a full range of premium framing solutions to suit diverse home décor preferences. Custom frames are available for selection on the product page, with costs included in the final price. Framed artworks: Come with pre-installed hanging hardware for immediate, hassle-free display. Frameless & scroll works: Require professional framing and hanging hardware installation by a local gallery."

"After placing your order, the artist will begin creating your piece immediately. Most artworks are completed within 3–7 business days, and we will confirm via email once finished. Some pieces may take longer, especially oil and acrylic paintings, as they require natural drying time. Heavily textured works cannot be rushed. Once the artwork leaves the studio, you will receive an email with tracking information. Shipping typically takes 4–8 days. In most cases, you can expect to receive your artwork within 2–3 weeks after placing your order. For bulk orders, please contact art@aurlona.com to confirm an accurate delivery timeline."

"Yes, we offer worldwide shipping. Regardless of destination, shipping is included in the product price. Depending on the destination and order volume, we ship via trusted carriers such as FedEx or DHL. Delivery typically takes 4–8 business days from our studio to your doorstep."

"The packaging method depends on the option selected at checkout: Rolled Canvas The canvas is carefully rolled and shipped in a high-quality hard tube. This option is ideal if you prefer to frame the artwork yourself. Framed / Stretched Canvas All framed artworks are protected with multiple layers of premium protective materials. Depending on size, they are either shipped flat in a reinforced box or secured in a custom wooden crate for larger pieces."

"Yes, all Aurlona artworks are fully insured during transit. There are no hidden fees or additional charges. If your artwork arrives damaged, please contact us immediately at art@aurlona.com and provide clear photos of the artwork and packaging from multiple angles. These photos are essential for filing a claim with the carrier. Based on the claim outcome, we will arrange a full refund, including return shipping costs. Please note that claims cannot be processed without the required photo documentation. For more details on returns, exchanges, and refunds, please refer to our Return Policy."

Within 2–3 business days after dispatch, you will receive an email with your tracking number and a tracking link, allowing you to monitor your shipment in real time.

"United States: All duties and taxes are fully covered by Aurlona — no extra charges apply. All other countries & regions: Import duties and taxes are the buyer’s responsibility. Rates vary by location, typically 1%–10% of the declared value. Please verify your local import regulations before placing an order. Aurlona assumes no liability for customs clearance delays or any additional fees incurred for shipments outside the United States."

"At Aurlona, we create artworks designed to meet your expectations and deliver lasting aesthetic value. If you are not satisfied, you may request a return within 30 days of delivery. Return Conditions: Returned artworks must be in original condition—undamaged, unused, odor-free—and in original packaging. Refunds are processed after inspection. Return Shipping Costs: For non-defective returns, customers are responsible for return shipping and any applicable customs or re-import duties. Custom & Commissioned Artwork: Custom works are non-returnable and non-refundable unless damaged or significantly different from agreed specifications."

"To ensure a smooth creation and delivery experience, our policy is as follows: Before Shipping (Standard Orders): If your order has been paid for but has not yet entered the shipping stage, you may contact us via email at any time to modify or cancel your order. Custom Artwork (""100% Satisfaction Guarantee""): For custom oil paintings, we provide a dedicated pre-shipment approval process. You will receive high-resolution photos and videos of your artwork before dispatch, and unlimited revisions are available until you are 100% satisfied. After Shipping: Once the artwork has been handed over to our logistics partners, the order can no longer be intercepted or canceled. In this case, please follow our return process after receiving your package. Thank you for your understanding, and we wish you a wonderful experience with Aurlona."

"If your artwork is damaged during transit (an extremely rare occurrence), we sincerely apologize and will provide a free replacement once the issue is confirmed. Please email your order number along with clear photos of the damaged artwork and packaging to art@aurlona.com so we can assist you promptly. These photos are essential for filing a claim. We will submit the claim to the carrier on your behalf. Without proper photo evidence, the claim process may not be completed, which may also affect the eligibility for a refund or replacement."

"Each custom artwork is created exclusively for the client and cannot be resold. Therefore, a separate cancellation policy applies. Before Shipping: If the order is canceled before the artwork has been shipped, a $100 materials and production fee will be deducted to cover the artist’s creation and preparation costs. After Shipping: Once the artwork has entered the shipping process or been handed over to the logistics carrier, cancellations, returns, or refunds are no longer accepted, as custom works cannot be resold. Damaged in Transit: If a custom artwork is damaged during shipping, it will be handled under our standard damage policy, and a full refund or replacement will be arranged."

"Once your refund is approved, the payment will be issued to your original payment method within 10 business days. The exact time for the funds to appear in your account may vary depending on your bank or card issuer, and may take additional days to be fully processed."

We’re here to help with any questions before or after your purchase. For artwork inquiries, order updates, shipping details, customization requests, or after-sales assistance, please reach out to us by email or through our website contact form. Email: art@aurlona.com