Last Updated: July 1, 2026



1. Introduction

At AURLONA (“AURLONA”, “we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.aurlona.com (the “Website”), purchase our products, create an account, contact our customer service team, or otherwise interact with our website and services (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue using our Services.

This Privacy Policy should be read together with our Terms of Service and any other policies published on our Website.

2. Personal Information We Collect

The types of personal information we collect depend on how you interact with our Services. We only collect information that is reasonably necessary to provide our Services, process your orders, improve your shopping experience, comply with legal obligations, and protect our business.

A. Information You Provide Directly

When you interact with our Website, you may voluntarily provide personal information, including:

Contact Information

· Full name

· Email address

· Phone number

· Billing address

· Shipping address

We use this information to communicate with you, fulfill your orders, and provide customer support.

Order Information

When you place an order, we collect information necessary to process and deliver your purchase, including:

· Order details

· Shipping preferences

· Transaction records

· Payment confirmation

· Purchase history

For your security, AURLONA does not store your complete credit card or payment credentials. Payment information is securely processed by our trusted third-party payment providers.

Account Information

If you create an account on our Website, we may collect:

· Login credentials

· Account preferences

· Saved addresses

· Wishlist items

· Order history

Creating an account is optional, but it allows you to manage your purchases more conveniently.

Customer Support Information

When you contact us by email, contact form, live chat, or other communication channels, we may collect:

· Your contact details

· The content of your messages

· Photos or files you choose to provide

· Information relating to your request

We use this information solely to respond to your inquiries and improve our customer service.

User-Generated Content

If you voluntarily submit product reviews, ratings, testimonials, photographs, or other content through our Website, we may collect and display that information.

Please avoid submitting personal or sensitive information that you do not wish to make publicly available.

B. Information Collected Automatically

When you access or use our Services, certain information is collected automatically through cookies and similar technologies.

This may include:

· IP address

· Browser type and version

· Device type

· Operating system

· Language preferences

· Referring website

· Pages viewed

· Products viewed

· Search terms

· Time spent on pages

· Purchase activity

· Website navigation behavior

This information helps us understand how visitors use our Website, improve site performance, enhance security, and provide a better user experience.

3. How We Collect Your Information

We collect personal information through several methods.

A. Information You Provide

We collect information that you voluntarily submit when you:

· Place an order

· Create an account

· Subscribe to our newsletter

· Contact customer support

· Submit a review

· Participate in surveys, promotions, or other interactive features

Providing certain information is optional. However, if you choose not to provide information required to process an order or deliver our Services, we may be unable to fulfill your request.

B. Automatic Collection Technologies

Like most modern websites, we use cookies, pixels, log files, and similar technologies to automatically collect technical information when you visit our Website.

These technologies help us:

· Keep the Website functioning properly

· Remember your preferences

· Analyze Website traffic

· Measure the effectiveness of marketing campaigns

· Improve Website performance and user experience

For more information about our use of cookies, please refer to the “Cookies & Tracking Technologies” section of this Privacy Policy.

C. Information from Third Parties

We may receive personal information from trusted third-party service providers that help us operate our business.

These may include:

· E-commerce platform providers (such as Shopify)

· Payment processors

· Shipping and logistics partners

· Analytics providers

· Marketing and advertising partners

· Fraud prevention and security providers

We may also receive updated shipping or contact information from delivery partners when necessary to complete your order successfully.

Any personal information received from third parties will be handled in accordance with this Privacy Policy and applicable data protection laws.

D. Information from Analytics and Advertising Technologies

We use analytics and advertising tools that help us better understand how visitors interact with our Website.

These technologies may collect information such as:

· Device identifiers

· Browser information

· Pages visited

· Session duration

· Advertising interactions

· Referral sources

Where required by applicable law, these technologies will only be used after obtaining your consent.

We do not intentionally collect sensitive personal information through these technologies, nor do we use automated decision-making that produces legal or similarly significant effects on individuals.

4. How We Use Your Personal Information

We use your personal information only for legitimate business purposes and in accordance with applicable privacy laws. Depending on how you interact with our Services, we may use your information for the following purposes:

A. To Process and Fulfill Your Orders

We use your personal information to:

· Process and confirm your orders;

· Securely process payments through authorized payment providers;

· Arrange shipping and delivery;

· Provide order updates and shipping notifications;

· Process returns, exchanges, refunds, or cancellations;

· Maintain records of your purchases.

Without this information, we may be unable to complete your transaction or provide the requested Services.

B. To Manage Your Account

If you create an account with AURLONA, we use your information to:

· Create and maintain your account;

· Authenticate your identity when you sign in;

· Save your preferences and order history;

· Allow you to manage your account settings and addresses;

· Provide account-related notifications.

C. To Provide Customer Support

We use your information to:

· Respond to your inquiries;

· Resolve product or delivery issues;

· Handle warranty, return, or after-sales requests;

· Improve the quality of our customer support.

D. To Improve Our Website and Services

We analyze how visitors use our Website in order to:

· Improve website functionality and performance;

· Enhance the shopping experience;

· Better understand customer preferences;

· Develop new products, services, and features;

· Monitor and troubleshoot technical issues.

Whenever possible, we use aggregated or anonymized information for analytical purposes.

E. Marketing Communications

With your consent where required by applicable law, we may send you:

· Product updates;

· Promotional offers;

· Exclusive events;

· News about AURLONA;

· Marketing newsletters.

You may unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly.

Please note that even if you opt out of marketing emails, we may still send you important transactional communications relating to your orders, account, or customer service requests.

F. Security, Fraud Prevention, and Legal Compliance

We may use your information to:

· Verify transactions;

· Detect and prevent fraud;

· Protect our Website, customers, and business;

· Investigate suspected illegal or unauthorized activities;

· Comply with applicable laws, regulations, court orders, or legal processes;

· Enforce our Terms of Service and other policies.

5. Cookies and Tracking Technologies

Like most e-commerce websites, AURLONA uses cookies and similar technologies to improve your browsing experience and operate our Services efficiently.

Cookies are small text files stored on your device when you visit our Website. They help us recognize your browser, remember your preferences, and understand how visitors interact with our Website.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the Website to function properly.

They enable features such as:

· Shopping cart functionality;

· Secure checkout;

· User authentication;

· Website security;

· Basic website operation.

Because these cookies are essential, they cannot be disabled without affecting the functionality of our Services.

Performance and Analytics Cookies

These cookies help us understand how visitors use our Website by collecting information such as:

· Pages visited;

· Time spent on pages;

· Navigation paths;

· Website performance;

· Error reports.

This information is used to improve our Website and Services and is generally collected in an aggregated or anonymous form whenever possible.

Functional Cookies

Functional cookies allow the Website to remember your preferences, such as:

· Language settings;

· Currency selection;

· Region;

· Saved preferences.

These cookies provide a more personalized browsing experience.

Advertising Cookies

With your consent where required by law, we and our advertising partners may use cookies or similar technologies to:

· Display advertisements that are more relevant to your interests;

· Measure the effectiveness of advertising campaigns;

· Prevent repetitive advertisements;

· Improve marketing performance.

Managing Cookies

Most web browsers automatically accept cookies.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Website, including shopping cart features, account login, and checkout.

For more information about cookies used by Shopify, please refer to Shopify’s Cookie Policy.

6. How We Share Your Personal Information

We do not sell your personal information.

We only share your personal information when necessary to operate our business, provide our Services, comply with legal obligations, or protect our legitimate interests.

Depending on the circumstances, we may share your information with the following categories of recipients.

A. Service Providers

We work with trusted third-party service providers that assist us in operating our business, including providers of:

· Website hosting;

· E-commerce platform services;

· Payment processing;

· Shipping and logistics;

· Customer support;

· Email communications;

· Data analytics;

· Fraud detection and security.

These service providers are authorized to use your personal information only as necessary to perform services on our behalf and are contractually required to protect your information.

B. Payment Providers

All payment transactions are processed through secure third-party payment providers.

AURLONA does not store your complete payment card details.

Payment providers process your payment information in accordance with their own privacy policies and applicable financial security standards.

C. Shipping and Delivery Partners

To deliver your orders, we share the necessary information with our shipping carriers and logistics partners, including:

· Your name;

· Shipping address;

· Contact information;

· Order details.

This information is used solely to complete the delivery of your purchase.

D. Analytics and Marketing Partners

We may share limited information with trusted analytics and marketing partners to:

· Measure Website performance;

· Understand customer behavior;

· Improve our advertising;

· Evaluate marketing campaigns.

Where required by law, such sharing will occur only after obtaining your consent.

E. Legal Requirements

We may disclose your personal information if we believe such disclosure is necessary to:

· Comply with applicable laws or regulations;

· Respond to lawful requests from public authorities;

· Protect the rights, property, or safety of AURLONA, our customers, or others;

· Investigate fraud or security incidents;

· Enforce our legal agreements.

F. Business Transfers

If AURLONA undergoes a merger, acquisition, corporate restructuring, asset sale, or similar business transaction, your personal information may be transferred as part of that transaction, subject to applicable data protection laws.

If such a transfer occurs, we will take reasonable steps to ensure that your personal information continues to be protected in accordance with this Privacy Policy.


7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, complying with legal obligations, resolving disputes, enforcing our agreements, and maintaining appropriate business records.

The length of time we retain your information depends on several factors, including:

· The nature of the information collected;

· The purpose for which it was collected;

· Whether you maintain an account with us;

· Our legal, tax, accounting, and regulatory obligations.

When your personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

If you would like us to delete your personal information, please contact us using the details provided at the end of this Privacy Policy. Please note that we may retain certain information where required or permitted by applicable law.

8. International Data Transfers

AURLONA operates internationally. As a result, your personal information may be transferred to, stored, or processed in countries outside your country or region of residence.

These countries may have data protection laws that differ from those in your jurisdiction.

Whenever we transfer personal information internationally, we take appropriate measures to protect your information and ensure that such transfers comply with applicable privacy laws.

Where required by law, we rely on recognized safeguards, including the European Commission’s Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms.

By using our Services, you acknowledge that your personal information may be processed in countries where our service providers or business partners operate.

9. Your Privacy Rights

Depending on your country or region of residence, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include:

· The right to access the personal information we hold about you;

· The right to request correction of inaccurate or incomplete information;

· The right to request deletion of your personal information;

· The right to request restriction of certain processing activities;

· The right to object to certain types of processing, including direct marketing;

· The right to withdraw consent where processing is based on your consent;

· The right to request a copy of your personal information in a portable format, where applicable;

· The right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the contact information provided below.

Before processing your request, we may need to verify your identity to help protect your personal information.

We will respond to your request within the time period required by applicable law.

If you no longer wish to receive promotional emails from us, you may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

10. Children’s Privacy

Our Services are intended for a general audience and are not directed toward children under the age required by applicable law to provide consent for the processing of personal information.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information without appropriate parental or legal guardian consent, please contact us immediately. We will take reasonable steps to investigate the matter and, where appropriate, delete the information as required by applicable law.

11. Information Security

We take the security of your personal information seriously and implement appropriate technical, administrative, and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

· Secure Socket Layer (SSL) encryption;

· Secure payment processing;

· Access controls and authentication procedures;

· System monitoring and security updates;

· Restricted access to personal information by authorized personnel only.

While we strive to protect your personal information, no method of transmitting data over the Internet or storing electronic information is completely secure.

Accordingly, we cannot guarantee absolute security. You are also responsible for protecting your account credentials and notifying us promptly if you believe your account has been compromised.

12. Third-Party Websites

Our Website may contain links to websites, applications, or services operated by third parties.

This Privacy Policy applies only to AURLONA’s Services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services before providing your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

When we make material changes, we will update the “Last Updated” date at the beginning of this Privacy Policy and, where required by applicable law, provide additional notice through our Website or other appropriate communication channels.

Your continued use of our Services following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us.

Email: art@aurlona.com

Website: https://www.aurlona.com

Business Address:

UNIT 2, 8/F, ON TIN CENTRE, 1 SHEUNG HEI STREET, SAN PO KONG, KOWLOON, HONGKONG

We will make reasonable efforts to respond to your inquiry as promptly as possible and in accordance with applicable data protection laws.